Shipping Policy
American Fizz is committed to providing our customers with the very
best customer service. American Fizz complies fully with the Consumer
Contracts Regulations 2013 legislation.
Handling Times
American Fizz aims to pick and dispatch all orders the next working day,
however this may take up to 3 working days during busy periods. The
vast majority of our orders are dispatched the next working day.
Delivery Options
American Fizz offers standard delivery through Royal Mail 48 Tracked and an extended express delivery with FedEx Next Day Tracked. Some international orders will be sent via Parcel Force.
Free delivery options are available only to mainland UK delivery address on orders over £50 (excluding VAT). We do not offer free shipping outside of the United Kingdom.
Orders dispatched through Royal Mail must be less than 1.5kg and should be delivered within 2 – 3 working days from dispatch.
Orders dispatched through FedEx should be delivered within 1 working day. FedEx does not deliver on Saturdays.
Mainland UK excluding Highlands & Islands
‘Mainland UK excluding Highlands & Islands’ here is defined as all
of mainland England (including Isle of Wight) and Wales (including
Anglesea) and parts of Scotland.
‘Mainland UK excluding Highlands & Islands’ does not include the
Scottish counties: Argyll & Bute, Highlands, Moray, North Ayreshire,
Orkney Islands, Shetland Islands and the Western Isles. Also excluded
are Northern Ireland, Isle of Man, Isles of Scilly and the Channel
Islands. In addition to the above Regions/Counties, the following UK
postcode areas are excluded: BT, IM, TR21-25, GY, JE, IV, HS, KA27-28,
KW, PA20-49, PA60-78, PH17-26, PH30-44 & ZE. This information
applies to the Fed Ex / Parcelforce service only. The Royal Mail
Standard Tracked allows all Mainland UK post codes EXCEPT GY, JE.
Shipping Zones
American Fizz currently ship goods to the following countries/shipping zones:
FedEx / ParcelForce Zone 1: ‘Mainland UK excluding Highlands & Islands’
FedEx / ParcelForce Zone 2: UK ‘Highlands and Islands’
FedEx / ParcelForce Zone 3: UK Northern Ireland, Isle of Man & Isles of Scilly
FedEx / ParcelForce Zone 4: Channel Islands
FedEx / ParcelForce Zone 5: Ireland (Eire)
FedEx / ParcelForce Zone 6: Belgium, Luxembourg & The Netherlands
FedEx / ParcelForce Zone 7: Denmark, France (excluding Corsica) Germany & Monaco
FedEx / ParcelForce Zone 8a: Italy & Spain
FedEx / ParcelForce Zone 8b: Greece & Portugal
FedEx / ParcelForce Zone 9: Austria, Norway, Poland, Slovakia, Slovenia, Sweden and Hungary
A signature will be required on delivery of your goods. If there is
no-one available to sign for your goods a card will usually be left
advising you of what action to take. This usually involves collecting
the item from your local ParcelForce depot or local Post Office. In the
exception where a card cannot be left eg blocks of flats then we can
trace the parcel and determine where it has been left. If an order is
returned as a result of a customer not collecting it from their local
sorting office, then that customer will be charged the normal shipping
fee for us to re-dispatch the order, this is the charge applied by FedEx
/ ParcelForce and not us.
Heat damage to orders
While exposure to high temperatures affects all food products to some
degree, most candy is relatively stable. Still, some types of candy can melt, including
chocolate, caramels, marshmallows, and gelatin-based gummies.
We can't guarantee heat-sensitive candies will arrive in perfect
shape—we wish we could control the weather!—but this is not often a problem in rainy England! The vast majority of orders are unaffected by heat but it may be recommended to avoid placing orders during the hotter times of the year. Although we can guarantee that the products will not leave our warehouse melted, we cannot guarantee that a hot delivery van, sorting office or a hot bask on your doorstep will not result in a melted order.
To contact us regarding a product refund or replacement, please send an email to support@americanfizz.co.uk
