American Fizz is committed to providing our customers with the very best customer service. American Fizz complies fully with the Consumer Contracts Regulations 2013 legislation.
American Fizz aims to pick and dispatch all orders the next working day, however this may take up to 3 working days during busy periods. The vast majority of our orders are dispatched the next working day.
American Fizz offers standard delivery through Royal Mail 48 Tracked and an extended express delivery with either DPD Next Day Tracked. International orders will be sent via DPD or Parcel Force.
Our free delivery over £50 (excl. VAT) offer is only available to mainland UK delivery addresses. We do not offer free shipping outside of the United Kingdom. Our free shipping offer only covers the cost of 1 parcel, up to 28kg in weight. If your order is large enough that it needs to be sent in multiple parcels, you will be asked to pay £4.65 for each additional parcel.
Orders dispatched through Royal Mail must weigh less than 1.5kg (you can see the weight of your order when you view the contents of your shopping cart) and should be delivered within 2 – 3 working days from dispatch.
Orders dispatched through DPD Express should be delivered within 1 working day. DPD do not deliver on Saturdays as standard on their Next Day delivery service. If you require a Saturday delivery, you would need to contact us on 01258 452558 to get a quote (usually around £10).
If your order does not arrive within these time frames, please let us know at firstname.lastname@example.org.
Mainland UK excluding Highlands & Islands
‘Mainland UK excluding Highlands & Islands’ here is defined as all of mainland England (including Isle of Wight) and Wales (including Anglesea) and parts of Scotland.
‘Mainland UK excluding Highlands & Islands’ does not include the Scottish counties: Argyll & Bute, Highlands, Moray, North Ayreshire, Orkney Islands, Shetland Islands and the Western Isles. Also excluded are Northern Ireland, Isle of Man, Isles of Scilly and the Channel Islands. In addition to the above Regions/Counties, the following UK postcode areas are excluded: BT, IM, TR21-25, GY, JE, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44 & ZE. This information applies to the Fed Ex / Parcelforce service only. The Royal Mail Standard Tracked allows all Mainland UK post codes EXCEPT GY, JE.
American Fizz currently ship goods to the following countries/shipping zones:
DPD Express : Mainland UK
DPD Offshore: Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles, Northern Ireland
DPD Classic Zone 1: Belgium, France (inc. Monaco), Germany, Luxembourg, Netherlands, Republic of Ireland
DPD Classic Zone 2: Austria, Denmark, Switzerland
DPD Classic Zone 3: Czech Republic, Italy, Spain, Slovakia
DPD Classic Zone 4: Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden
DPD Classic Zone 5: Bulgaria, Greece, Latvia, Lithuania, Norway, Romania
A signature will be required on delivery of your goods. If there is no-one available to sign for your goods, a card will usually be left advising you of what action to take. Alternatively, you can use your courier's tracking link provided in your dispatch e-mail. This usually involves either arranging a redelivery on the next available date, or collecting the item from your courier's local depot. In the exception where a card cannot be left e.g. blocks of flats, then we can trace the parcel and determine where it has been left. If an order is returned as a result of a customer not collecting it from their local sorting office, then that customer will be charged the normal shipping fee for us to re-dispatch the order.Heat damage to orders
To contact us regarding a product refund or replacement, please send an email to email@example.com