Shipping Policy
American Fizz is committed to providing our customers with the very
best customer service. American Fizz complies fully with the Consumer
Contracts Regulations 2013 legislation.
Handling Times
American Fizz aims to pick, pack and dispatch all orders the next working day after they're placed. If your order is placed before 8:00am (GMT) on a weekday, it is likely that it will be dispatched the same working day. The speed of your chosen delivery option does not include our handling times, e.g. if your order is placed on Monday after 8:00am (GMT) with DPD Express (next working day delivery), your order would be processed and dispatched on Tuesday, and then it would be out for delivery on a next working day service and arrive Wednesday.
Delivery Options
American Fizz offers standard delivery through Royal Mail Tracked 48 (a 2 working day delivery service) and an extended express delivery via DPD Express (a next working day delivery service). International orders will be sent via DPD or Parcel Force.
Our free delivery over £50 (excl. VAT) offer is only available to mainland* UK delivery addresses. We do not offer free shipping outside of the United Kingdom. Our free shipping offer only covers the cost of 1 parcel, up to 28kg in weight. If your order is large enough that it needs to be sent in multiple parcels, you may be asked to pay £5.00 for each additional parcel.
*Mainland UK is defined as England, Scotland and Wales, excluding
Scottish Highlands & Islands, Northern Ireland, Channel Islands,
Isle of Man, Scilly Isles.
Orders dispatched through Royal Mail must weigh less than 1.5kg (you can see the weight of your order when you view the contents of your shopping cart) and should be delivered within 2 working days from dispatch.
Orders dispatched through DPD Express should be delivered within 1 working day of dispatch. DPD do not deliver on Saturdays as standard on their Express (Next Working Day) delivery service. If you require a Saturday delivery, you would need to contact us on 01258 452558 to get a quote (usually between £4 - £10).
Some example delivery schedules are as follows:
Royal Mail Tracked 48
Order dispatched on Monday -> Out for delivery Wednesday
Order dispatched on Thursday -> Out for delivery Monday
Order dispatched on Friday -> Out for delivery Tuesday
DPD Express
Order dispatched on Monday -> Out for delivery Tuesday
Order dispatched on Thursday -> Out for delivery Friday
Order dispatched on Friday -> Out for delivery Monday
If your order does not arrive within these time frames, please let us know at support@americanfizz.co.uk.
Mainland UK excluding Highlands & Islands
‘Mainland UK excluding Highlands & Islands’ here is defined as all
of mainland England (including Isle of Wight) and Wales (including
Anglesea) and parts of Scotland.
‘Mainland UK excluding Highlands & Islands’ does not include the
Scottish counties: Argyll & Bute, Highlands, Moray, North Ayreshire,
Orkney Islands, Shetland Islands and the Western Isles. Also excluded
are Northern Ireland, Isle of Man, Isles of Scilly and the Channel
Islands. In addition to the above Regions/Counties, the following UK
postcode areas are excluded: BT, IM, TR21-25, GY, JE, IV, HS, KA27-28,
KW, PA20-49, PA60-78, PH17-26, PH30-44 & ZE. This information
applies to the DPD service only. The Royal Mail
Standard Tracked allows all Mainland UK post codes EXCEPT GY, JE.
Shipping Zones
American Fizz currently ship goods to the following countries/shipping zones:
DPD Express : Mainland UK
DPD Offshore: Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles, Northern Ireland
DPD Classic Zone 1: Belgium, France (inc. Monaco), Germany, Luxembourg, Netherlands, Republic of Ireland
DPD Classic Zone 2: Austria, Denmark, Switzerland
DPD Classic Zone 3: Czech Republic, Italy, Spain, Slovakia
DPD Classic Zone 4: Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden
DPD Classic Zone 5: Bulgaria, Greece, Latvia, Lithuania, Norway, Romania
A signature will be required on delivery of your goods. If there is
no-one available to sign for your goods, a card will usually be left
advising you of what action to take. Alternatively, you can use your courier's tracking link provided in your dispatch e-mail. This usually involves either arranging a re-delivery on the next available date, or collecting
the item from your courier's local depot. In the
exception where a card cannot be left e.g. blocks of flats, then we can
trace the parcel and determine where it has been left. If an order is
returned as a result of a customer not collecting it from their local
sorting office, then that customer will be charged the normal shipping
fee for us to re-dispatch the order.
Heat damage to orders
While exposure to high temperatures affects all food products to some
degree, most candy is relatively stable. Still, some types of candy can melt, including
chocolate, caramels, marshmallows, and gelatin-based gummies.
We can't guarantee heat-sensitive candies will arrive in perfect
shape—we wish we could control the weather!—but this is not often a problem in rainy England! The vast majority of orders are unaffected by heat but it may be recommended to avoid placing orders during the hotter times of the year. Although we can guarantee that the products will not leave our warehouse melted, we cannot guarantee that a hot delivery van, sorting office or a hot bask on your doorstep will not result in a melted order.
To contact us regarding a product refund or replacement, please send an email to support@americanfizz.co.uk
