Welcome visitor you can login or create an account.
American Fizz is committed to providing our customers with the very best customer service. American Fizz complies fully with the Consumer Contracts Regulations 2013 legislation.
Orders are usually dispatched within three working days of being placed but it may take longer during busy periods**.
If you need your order dispatched urgently for an event, specific day or occasion, please call us as soon as possible on 01258 452558 (Mon-Fri 8AM-5PM) or, if our phone line is unavailable, email us at support@americanfizz.co.uk.
**During our busiest times of the year (e.g. Black Friday and Christmas), dispatch times can be much longer than normal - up to 10 working days. When we have a backlog of orders, we will display the most current information regarding delays in a banner at the top of the website. Please refer to this for up-to-date information.
If your order is exceptionally large and/or contains large quantities of fragile/liquid products (e.g. glass-bottled drinks, glass jars etc.), we may only be able to send your order out on a pallet. The cost of this will depend on the size of the order and your post code and will be quoted once it has been calculated after the order has been received. If you do not want to pay for pallet delivery, we may ask you to waive any rights to claim in the event of damage or we may cancel the order.
None of our delivery options include Saturday delivery as standard. If you require a Saturday delivery, please contact us on 01258 452558 to get a quote (usually £6 extra per parcel).
Some example delivery schedules are as follows:
Royal Mail Tracked 48
Order dispatched on Monday -> Out for delivery Wednesday
Order dispatched on Thursday -> Out for delivery Monday
Order dispatched on Friday -> Out for delivery Tuesday
FedEx
Order dispatched on Monday -> Out for delivery Tuesday
Order dispatched on Thursday -> Out for delivery Friday
Order dispatched on Friday -> Out for delivery Monday
If your order does not arrive within these time frames, please let us know as soon as possible at support@americanfizz.co.uk.
Our free delivery over £50 (excl. VAT) offer is only available to mainland* UK delivery addresses. *Mainland UK is defined by the courier as England, Scotland and Wales, excluding Scottish Highlands & Islands, Northern Ireland, Channel Islands, Isle of Man, Scilly Isles.
Our free delivery offer only covers the cost of 1 parcel, up to 25kg in weight. If your order is so heavy that it needs to be sent in multiple parcels, you may be asked to pay £5.50 towards the cost of postage and packaging for each additional parcel.
Royal Mail Tracked 48: UK
FedEx: UK
Parcelforce: Channel Islands
A signature will be required on delivery of your goods. If there is no-one available to sign for your goods, a card will usually be left advising you of what action to take. Alternatively, you can use your courier's tracking link provided in your dispatch e-mail. This usually involves either arranging a re-delivery on the next available date or collecting the item from your courier's local depot. In the exception where a card cannot be left e.g. blocks of flats, then we can trace the parcel and determine where it has been left.
American Fizz is one of the largest importers and distributors of American Food and Groceries, Candy and Sweets, Soda and Energy Drinks here in the UK. Our wide product range, exclusive imports and unbeatable prices are the best in the United Kingdom.
*FREE Shipping offer is only valid for delivery addresses within mainland UK. Mainland UK is defined as England, Scotland and Wales, excluding Scottish Highlands & Islands, Northern Ireland, Channel Islands, Isle of Man, Scilly Isles.
Help & Support
If you have any queries, you may find the answer in our extensive FAQ section: americanfizz.co.uk/faq. If you can't find your answer there, or have a query regarding your order, please send us an email. We aim to respond to your enquiry within 1 working day.
Business Customers
Are you interested in stocking American food and drink products in your store? We supply over 2000 retailers across the United Kingdom and Europe. To apply for a wholesale account, click here.